Privacy policy

Posted as of 15 Oct 2024 Last updated as of 15 Oct 2024

The creator of this Privacy Policy ensures a steady commitment to your privacy with regard to the protection of your invaluable information that you may share across this Platform.

To provide You with Our uninterrupted use of the Platform, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

We may process the personal data of a User only in accordance with the terms specified in this Privacy Policy and applicable data protection laws. Personal data may be processed based on the consent provided by the User or for certain legitimate uses. Consent requests will be accompanied or preceded by a notice, informing the User of the personal data being processed, the purpose of processing, the method to withdraw consent, and the procedure to make a complaint to the relevant authorities. We may continue to process personal data until the User withdraws consent. The consent obtained shall be free, specific, informed, unconditional, and unambiguous, requiring a clear affirmative action from the User. The withdrawal of consent by the User will not affect the legality of processing based on consent before withdrawal. The User has the right to withdraw consent at any time, and the consequences of withdrawal shall be borne by the User.

INFORMATION WE COLLECT

We are committed to protecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information:

First Name, Last Name, Gender, Date of Birth, Weight, Height, Phone No.
Foods that the user consumes,
Activity data like physical activity and sleep data using trackers like google fit, apple
health, garmin etc.
Medication data that the user take,
Details of Platform usage for analytics, including sugar data either through manual input or Continuous Glucose Monitoring (CGM) devices.

This privacy policy also applies to data we collect from users who are not registered as members of this Platform, including, but not limited to, browsing behavior, pages viewed etc.

We only collect and use such information collected from you that we consider necessary for achieving a seamless, efficient, and safe experience in using the platform, customized to your needs including:

To enable the provision of services opted for by you;
To enable the viewing of content in your interest;
To communicate the necessary account and service-related information from time
to time;
To allow you to receive quality customer care services and data Collection;
To comply with applicable laws, rules and regulations;

Where any service requested by you involves a third party, such information as is reasonably necessary to carry out Your service request may be shared with such third party.
We also use your contact information to send you offers based on your interests and prior activity and also to show the content preferred by you. We shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to www.gurucose.com.
To the extent possible, we provide you with an option of not divulging any specific information that you wish for us not to collect, store, or use. You may also choose not to use a particular service or feature on the Platform and opt-out of any non-essential communications from the Platform.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login-related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

OUR USE OF YOUR INFORMATION

The information provided by you shall be used to provide and improve the service for you and all users.

To provide you with services on your request.
For maintaining an internal record.
For enhancing the Services provided.
For maintaining record under the legal and statutory provisions.

For more details about the nature of such communications, please refer to our Terms of Service.
We use your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information, and make further services available to you. We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
Information collected via Our server logs includes users' IP addresses and the pages visited will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.

HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will clearly identify the purposes for which such information is being collected. Standard user details such as First Name, Last Name, Date of Birth, Gender, Weight, Height, and Phone Number are collected for account setup, user identification, and to provide personalized insights. If, for any reason, the specific purpose for collecting any additional information is not communicated to you at the time of collection, you have the right to request an explanation. Until the purpose is clarified and agreed upon, you are under no obligation to provide such information.

The personal information collected will be used solely to fulfill the purposes specified by us, within the scope of your consent, or as required by applicable law. This includes providing tailored insights based on your health data, activity, and usage of the platform. We will retain your personal information only for as long as necessary to fulfill these purposes or as mandated by law.

We will retain your personal information for as long as necessary to achieve the specified purposes or comply with legal obligations. Certain information, such as age and gender, is essential for the accurate operation of the platform and may not be eligible for deletion without impacting your ability to use the platform effectively. If deletion of specific data is requested, it may affect the functionality of the services provided.

Personal information will be collected through lawful and fair means, and only with your knowledge and consent. This ensures that you are aware of and agree to the use of your data. We are committed to maintaining the privacy and security of your personal information.

Personal data must be relevant to the purposes for which it is collected and should be accurate, complete, and kept up-to-date. If any of your personal information changes, you have the right to request its correction or update to ensure the accuracy of the data retained by us.

EXTERNAL LINKS ON THE PLATFORM

The Platform may include advertisements, hyperlinks to other Platforms or resources. We have no control over any other Platform or resources or contents available on these other Platforms, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/services or other materials on or available from such Platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such Platforms. These external third-party Platforms and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter their Platform and review its privacy policy.

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. By continuing to browse the site, you are agreeing to our use of cookies. Cookies contain information that is transferred to your computer’s hard drive. You can set your browser to refuse all or some browser cookies, or to alert you when Platforms set or access cookies. If you disable or refuse cookies, please note that some parts of this Platform may become inaccessible or not function properly. A list of the type of cookies we use is as follows;

Strictly necessary cookies: These are essential cookies required for the operation of our GURUCOSE platform. They enable core functionality, such as secure login to user accounts, navigation between secure areas of the platform, and the performance of key features such as data entry for health management, access to personal dashboards, or managing subscription billing services. These cookies are necessary to provide the services requested by you and cannot be disabled in our systems.
Analytical/performance cookies: These cookies help us understand how users interact with the GURUCOSE platform by allowing us to recognize and count the number of visitors and track their movement throughout the platform. This data enables us to improve the functionality and user experience of the platform, ensuring that users can easily find and access the features they need, such as health reports, activity logs, and personalized recommendations.
Functionality cookies: These cookies are used to recognize you when you return to the GURUCOSE platform. They enable us to tailor the content to your preferences, greet you by name, and remember key settings such as your preferred language, region, or any personalized health recommendations. This ensures a more seamless and customized experience each time you use the platform.
Targeting cookies: These cookies track your visit to our platform, including the pages you have viewed and the links you have clicked. We use this data to enhance the relevance of our platform and any advertising displayed, ensuring it aligns more closely with your interests. This information may also be shared with third-party partners for the same purpose.

Please note that third-parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Platform.

YOUR RIGHTS

Unless subject to an exemption, you have the following rights concerning your data:

The right to request a copy of your data which we hold about you;
The right to request for any correction to any personal data if it is found to be
inaccurate or out of date;
The right to withdraw Your consent to the processing at any time;
The right to object to the processing of personal data;
The right to complain about a supervisory authority.
The right to obtain information as to whether personal data are transferred to a
third country or an international organization.

Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.

COMPLIANCES

This legal agreement is an electronic record in accordance with the Indian Information Technology Act, 2000, and applicable rules and regulations. It also conforms to amendments regarding electronic records in various statutes as per the Indian Information Technology Act, 2000. This electronic record is automatically generated by a computer system and does not require any physical or digital signatures.
This document is published in compliance with Rule 3(1) of the Indian Information Technology (Intermediaries Guidelines) Rules, 2011, and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, amended by the Information Technology Amendment Act, 2008. It governs the Terms of Use and operational practices for access and use of the Platform.
For international users, including those from the European Union (EU), United States (US), or other jurisdictions, this Privacy Policy complies with applicable international data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for EU users and California Consumer Privacy Act (CCPA) for US users, where applicable. This is in conjunction with the Indian Digital Personal Data Protection Act, 2023 for personal data processing.
The principles and procedures for collecting, processing, and safeguarding personal data outlined in this Privacy Policy adhere to the statutory requirements as mandated by the Digital Personal Data Protection Act, 2023, as well as any relevant international data protection laws. However, by accessing and using the Platform, all users, including international customers, expressly agree that the laws, rules, and regulations of India shall govern the interpretation, performance, and any disputes arising from this agreement, and the courts of Bangalore, India, will have exclusive jurisdiction.

CONFIDENTIALITY

You further acknowledge that the Platform may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point in time.

OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of third parties, you are subject to ask questions before you disclose your personal information to others.

OUR DISCLOSURE OF YOUR INFORMATION

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

External Service Providers: There may be several services offered by external service
providers that help you use our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

You can review and change the information you submitted except Email ID and Phone Number. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems, and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Firm. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. Our Firm cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Firm over the Internet.

SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email to contact@gurucose.com.

DATA PROTECTION OFFICER/ GRIEVANCE OFFICER

In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer contact@gurucose.com.

Privacy Policy